There are fraudulent schemes and illegal operators out there. Before you invest your hard-earned money with any institution do some homework and check that they are registered with or licensed by the Financial Sector Conduct Authority . If you are receiving financial advice, check that the financial adviser or financial service provider is qualified and licensed by the Financial Sector Conduct Authority. Ask them to show you their licence.

Tel: 0800 203 722
Email: info@fsca.co.za
Website: www.fsca.co.za

If you are dissatisfied with the service you have received from your bank, and you have contacted them and made them aware and are still not satisfied with the response you can contact the Ombudsman for Banking Services.

Tel: 0860 800 900
Email: info@obssa.co.za
Website: www.obssa.co.za

The FAIS Ombud deals with complaints submitted to the Office by a specific client against a financial services provider. “Complaint” means a specific complaint relating to a financial service rendered by a financial services provider or a representative of such provider to the complainant.

Your complaint or query must relate to a violation that occurred on or after 30 September 2004 and your claim should not exceed R800 000.00 in monetary value.

Tel: 0860 324 766 or
012 762 5000
Email: info@faisombud.co.za or
visit www.faisombud.co.za
Postal address: P O Box 74571, Lynnwood Ridge, 0040

If you have a problem with your pension, provident, preservation or retirement fund, contact

Tel: 012 346 1738 or
012 748 4000
Fax: 086 693 7472
Website: www.pfa.org.za

For complaints around life insurance, funeral cover and long-term insurance matters, contact

Tel: 0860 662 837
Fax: 021 674 0951
Website: www.ombud.co.za

Tel: 011 726 8900
Fax: 011 726 5501
E-mail: info@osti.co.za

For complaints about credit bureaus or credit providers and for information on the credit industry, contact

Tel: 0861 662 837
Email: ombud@creditombud.org.za
Website: www.creditombud.org.za

Tel: 0860 627 627
Email: complaints@ncr.org.za
Visit: www.ncr.org.za